Welcome to Chronicle.

Chronicle is a page where I write about serious stuff. From analyzing government policies to exploring solutions to common business problems, industry specific value chain insights, to recommendations towards global peace. This is where stuff that has to do with the work I do as a management consultant for Governments, Businesses, SMEs and Individuals comes to life. I may write anonymized summaries about some of the projects I undertake, once in a while.

Compliance vs Customer

When organizations create a Compliance department and get Compliance Officers in, they usually task them with ensuring the organization stays compliant with regulators and also keep customers happy. Organizations make the mistake of equating robust compliance processes with a happy customer. Most organizations see the relationship between compliance and customers as a positive linear graph …

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